1. Introduction
A Plan in Place LLC dba In Your Driveway (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services.
2. Information We Collect
We collect the following types of personal information from our customers:
- Name
- Address
- Phone number
- Vehicle type
- Payment details (credit card or bank account)
3. How We Use Your Information
We use the information we collect for the following purposes:
- Scheduling or rescheduling appointments
- Sending service reminders
- Promoting extra services
- Processing payments
- Sharing with third-party service providers who perform the actual mechanic services
4. Data Sharing
We do not share, sell or rent your data with any parties not involved in providing the service you purchase. We may share your name, address and email with third-party payment processors only as required to process payments. We may share your phone number only with service providers who perform the actual mechanic services. Providers that perform services to you agree to not sell, share or rent your data.
5. Data Retention
We retain your personal information as follows:
- Payment Information: Retained only as long as necessary to process the transaction, in compliance with payment processor policies.
- Personal Information: Retained as long as the customer relationship is active or as required by legal obligations.
- Vehicle Information: Retained for the duration of the customer relationship for ongoing services.
- Email and Marketing Data: Retained as long as you consent to receive marketing communications. An archive of your data will be maintained even after unsubscribing, in compliance with legal requirements.
6. Data Security
We take your data security seriously and implement the following measures:
- Modern encryption technology across all servers and storage.
- Hosting provider employs robust security measures, including IDS/IPS systems, WAF rules, and regular software updates.
- Access to your data is restricted to trusted personnel, and only upon request, following strict policies with detailed access records maintained.
7. Customer Rights
You have the following rights regarding your personal information:
- Access: The right to access your personal information.
- Correction: The right to request corrections to any inaccuracies.
- Deletion: The right to request deletion of your personal information, subject to legal obligations.
- Opt-Out: The right to opt out of marketing communications.
To exercise any of these rights, please send a detailed email to he**@************ay.com.
8. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. All updates will be posted on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.